Frequently Asked Questions

Everything You Need to Know

Welcome to the Football Store Help Centre.

Below you will find answers to common questions about our collector products, Champions Collector Bundle, worldwide shipping, payments, order tracking, returns, and customer support.

For additional assistance, contact our support team at support@thefootball.store.

Products and Champions Collector Bundle

What is included in the Champions Collector Bundle?

The Champions Collector Bundle includes two premium football-inspired display pieces:

  • FIFA World Cup 2026 - Trionda Pro Match Ball

  • FIFA World Cup 2026 - Lego Trophy Building Set

Together, they create a complete football-themed collector display suitable for shelves, desks, gaming rooms, offices, studios, and dedicated fan spaces.

Please review the relevant product page before ordering for current specifications, dimensions, included components, and availability.

Can I purchase the products separately?

Yes. The Brick-Built Championship Trophy Display and Pro-Level Championship Match Football are also available to purchase separately.

Customers who prefer the complete collector experience may choose the Champions Collector Bundle, while those looking for a single display piece can purchase their preferred product individually.

Is the bundle cheaper than purchasing both products individually?

The Champions Collector Bundle may include combined savings compared with purchasing both items separately.

Any active bundle discount, promotional price, or saving will be displayed on the relevant product page and during checkout.

Prices and promotions may change without notice.

What are the products designed for?

Our products are primarily designed for:

  • Collector displays

  • Football-themed gaming rooms

  • Office desks

  • Bedroom shelves

  • Studios and workspaces

  • Fan caves

  • Decorative football setups

  • Gifts for football supporters

Customers should review the product description before purchase to understand the intended use of each item.

Is the Brick-Built Championship Trophy delivered assembled?

The trophy display may require assembly depending on the product version shown on the applicable product page.

Where assembly is required, the order should include the relevant components and available instructions.

Please check the product description before purchasing for current assembly information and included items.

Is the football intended for professional match play?

The Pro-Level Championship Match Football is presented as a premium football-inspired product suitable for collection, display, gifting, and appropriate recreational use.

Unless expressly stated on the product page, it should not be interpreted as an officially licensed tournament match ball or a product approved for professional competition.

Please review the product specifications and intended-use information before purchase.

Will the product look exactly like the website images?

We make reasonable efforts to display our products accurately.

However, slight variations may occur because of:

  • Screen brightness and display settings

  • Photography lighting

  • Production batches

  • Materials and finishes

  • Packaging updates

  • Minor measurement differences

Lifestyle images may also contain props, backgrounds, stands, or decorative elements that are not included with the product.

The applicable product description determines what is included in your order.

Authenticity and Independence

Are Football Store products officially affiliated with FIFA?

No.

Football Store is an independently owned and operated football-inspired collector store. Unless expressly stated otherwise, our website and independently offered products are not affiliated with, licensed by, sponsored by, approved by, or endorsed by FIFA.

Are your products official World Cup merchandise?

Unless a product page clearly states that an item is officially licensed, products available through Football Store should be understood as independent, football-inspired collector products.

References to championships, international tournaments, match culture, trophies, or the 2026 football season are used for descriptive and thematic purposes only.

Are you connected with any football team, league, or federation?

No official relationship should be assumed.

Football Store is not affiliated with, sponsored by, approved by, or endorsed by any:

  • Football federation

  • Tournament organiser

  • Football league

  • National team

  • Football club

  • Player or coach

  • Tournament sponsor

  • Sporting-goods brand

  • Manufacturer

  • Other rights holder

For complete information, please read our Independence Notice.

Orders and Payments

How do I place an order?

To place an order:

  1. Select the product or bundle you would like to purchase.

  2. Choose any available options.

  3. Add the product to your cart.

  4. Proceed to checkout.

  5. Enter your shipping and billing details.

  6. Select an available payment method.

  7. Review and submit your order.

You should receive an order-confirmation email after successfully completing checkout.

Which payment methods do you accept?

Available payment options are displayed during checkout and may vary depending on your country, device, and currency.

Payments may be processed through Shopify, Shopify Payments, PayPal, digital wallets, card providers, or other authorized payment services enabled on our store.

Please ensure that your billing information is complete and accurate before submitting payment.

Is payment on your website secure?

Our online store is hosted through Shopify, and payments are processed through authorized payment providers.

Payment information is transmitted using available security and encryption technologies.

Football Store does not generally receive or store your complete card number. Full payment details are usually handled directly by Shopify or the payment provider selected during checkout.

Why has my payment been declined?

A payment may be declined for several reasons, including:

  • Incorrect card information

  • Incorrect billing address

  • Insufficient funds

  • Bank security restrictions

  • International-payment restrictions

  • Failed authentication

  • Fraud-prevention checks

  • Unsupported payment method

Please check your information and contact your bank or payment provider where necessary.

You may also try another payment method displayed during checkout.

Can I change my order after placing it?

Contact us as soon as possible at support@thefootball.store if you need to change:

  • A product

  • Product quantity

  • Shipping address

  • Customer contact details

  • Another part of your order

We will make reasonable efforts to assist, but changes cannot be guaranteed once the order has entered processing or fulfillment.

Can I cancel my order?

Cancellation requests should be sent as soon as possible to:

support@thefootball.store

We may be able to cancel an order that has not entered fulfillment.

Once an order has been prepared, processed, or shipped, it may no longer be possible to cancel it. In that situation, you may need to follow our return procedure after receiving the order.

I did not receive an order-confirmation email. What should I do?

First, check:

  • Your spam or junk folder

  • Your promotions folder

  • Whether the correct email address was used

  • Whether payment was successfully completed

If you still cannot locate the confirmation, contact support@thefootball.store with your full name, approximate order time, and payment details excluding your complete card number.

Shipping and Delivery

Is worldwide shipping free?

Free worldwide shipping is offered on the featured Champions Collector Bundle and eligible individual products unless otherwise stated on the product page or during checkout.

Any applicable shipping cost will be clearly displayed before you complete the order.

Which countries do you ship to?

We aim to serve football fans and collectors internationally.

Shipping availability depends on:

  • Destination country

  • Carrier coverage

  • Import restrictions

  • Product availability

  • Local delivery conditions

  • Applicable laws

If your country is available during checkout, we can generally accept an order for that destination.

How long does order processing take?

Orders require processing before shipment.

Processing time can vary depending on product availability, order volume, warehouse operations, public holidays, and fraud or address verification.

You will receive a shipping confirmation when your order has been dispatched, where available.

How long will delivery take?

Delivery times depend on:

  • Destination country

  • Fulfillment location

  • Shipping carrier

  • Customs processing

  • Local postal services

  • Public holidays

  • Weather and transport conditions

  • Peak shopping periods

Any delivery estimate shown on the website, at checkout, or in tracking information is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

How can I track my order?

When tracking is available, you will receive a shipping-confirmation email containing your tracking number or tracking link after the order leaves the fulfillment facility.

Tracking information may take some time to update after the shipping label has been created.

If you have not received tracking details after your order has been dispatched, contact support@thefootball.store.

Why is my tracking information not updating?

Tracking may not update immediately because:

  • The carrier has not scanned the package

  • The order is moving between facilities

  • The package is undergoing customs processing

  • A local carrier has taken over delivery

  • There is a public holiday or operational delay

  • The tracking system is experiencing a technical delay

Please allow reasonable time for tracking to update before contacting support.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, brokerage charges, handling fees, or other import-related costs imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the customer’s responsibility.

Football Store does not control the amount charged by customs authorities or local carriers.

What happens if I enter an incorrect shipping address?

Customers are responsible for entering a complete and accurate shipping address during checkout.

Contact us immediately if you discover an error.

We will try to update the address before fulfillment, but changes cannot be guaranteed after the order has been processed or shipped.

Football Store is not responsible for delivery delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.

What happens if I miss the delivery?

The carrier may:

  • Attempt delivery again

  • Leave a delivery notice

  • Deliver to a collection point

  • Hold the parcel at a local facility

  • Return the package to the sender

Please monitor your tracking information and contact the carrier promptly if action is required.

Additional costs caused by repeated failed delivery attempts or an uncollected parcel may be the customer’s responsibility where permitted by law.

Packaging and Product Condition

How is my order packaged?

Every order is prepared using protective packaging intended to help the collector products arrive safely.

Depending on the product, packaging may include:

  • Protective outer packaging

  • Internal cushioning

  • Product wrapping

  • Component separation

  • Additional protection for fragile areas

Although we take reasonable precautions, carrier handling and international shipping conditions remain outside our direct control.

What should I do if my order arrives damaged?

Inspect the product and packaging shortly after delivery.

If your order arrives damaged, contact us promptly at:

support@thefootball.store

Please include:

  • Your full name

  • Order number

  • Description of the damage

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photograph of the shipping label

  • Video evidence where reasonably needed

Do not discard the product or packaging until our support team has reviewed your claim.

What should I do if an item or component is missing?

Contact support@thefootball.store and provide:

  • Your order number

  • The name of the missing item or component

  • Photographs of everything received

  • Photographs of the packaging

  • Any relevant unboxing evidence

Our team will review the order and determine an appropriate resolution based on the available information.

Returns and Refunds

Can I return my order?

Eligible products may be returned according to the conditions and timeframe stated in our Return and Refund Policy.

Products will generally need to be:

  • Unused

  • In their original condition

  • Complete with all components

  • Returned with original packaging where reasonably possible

  • Supported by proof of purchase

Please contact us before sending a return.

Can I return an assembled or used product?

Products that have been assembled, installed, used, altered, damaged after delivery, or returned incomplete may not qualify for a standard return unless they are defective or applicable consumer law provides otherwise.

Review our Return and Refund Policy or contact customer support before returning the product.

Who pays for return shipping?

If the return is due to a change of mind or another reason not caused by Football Store, the customer may be responsible for return-shipping costs.

If the item is confirmed to be defective, incorrect, or damaged on arrival, the appropriate return or replacement arrangement will be determined according to our policy and applicable law.

Do not return an item before receiving instructions from our support team.

How long do refunds take?

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method.

After a refund is issued, your bank or payment provider may require additional processing time before the amount appears in your account. These external processing times are outside Football Store’s control.

Can I exchange a product?

Exchange availability depends on:

  • Product condition

  • Stock availability

  • Return eligibility

  • Destination

  • Reason for the exchange

Contact support@thefootball.store before returning any product.

Where a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.

Customer Support

How can I contact Football Store?

You can contact our customer-support team using the following details:

Email: support@thefootball.store
Customer Care: +1 332 378 2549

Business Address:
Football Store
322 Neptune Ave
Brooklyn, New York 11235-6029
United States

What are your customer-support hours?

Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed

Messages received outside business hours will be reviewed on the next working day.

How quickly will I receive a response?

Our team aims to respond to customer inquiries within one business day.

Response times may be longer during:

  • Product launches

  • Major promotions

  • Public holidays

  • Peak shopping seasons

  • Periods of unusually high order volume

To help us respond efficiently, include your full name, order number, and the email address used during checkout.

What information should I include when contacting support?

For order-related assistance, please include:

  • Full name

  • Order number

  • Email address used during checkout

  • A clear explanation of your question

  • Relevant photographs or videos

  • Tracking information where applicable

Never email your complete payment-card number, security code, or account password.

Where can I find your store policies?

Our key policies should be available through the footer of our website, including:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return and Refund Policy

  • Independence Notice

  • Contact Us page

We recommend reviewing the relevant policy before placing an order.

Still Need Help?

Our customer-support team is ready to assist with questions about products, orders, shipping, tracking, damaged deliveries, returns, or store policies.

Email us at support@thefootball.store

Football Store — Built for Fans. Designed for Collectors.