Frequently Asked Questions
Welcome to the Football Store Help Centre. Here you’ll find quick answers about our products, bundles, shipping, payments, returns, and support.
For extra help, email us at support@thefootball.store.
Products & Bundle
What is included in the Champions Collector Bundle?
The Champions Collector Bundle includes two football-inspired collector pieces:
- FIFA World Cup 2026 - Trionda Pro Match Ball
- FIFA World Cup 2026 - Lego Trophy Building Set
Together, they create a premium display setup for shelves, desks, gaming rooms, offices, studios, and fan spaces.
Can I buy the products separately?
Yes. You can purchase each product separately or choose the bundle for the complete collector display experience.
Is the bundle cheaper than buying both products separately?
Yes, the bundle may include special savings compared to buying both products individually. Any active discount will be shown on the product page and at checkout.
What are the products designed for?
Our products are designed for football collectors, fan rooms, gaming setups, office desks, shelves, studios, and football-themed gifts.
Is the trophy delivered assembled?
The trophy may require assembly depending on the product version. Please check the product page for current assembly details and included components.
Is the football for professional match play?
The football is a premium football-inspired product suitable for collection, display, gifting, and recreational use. It should not be considered an official tournament match ball unless clearly stated on the product page.
Will the product look exactly like the images?
We try to show our products accurately, but slight differences may occur due to screen settings, lighting, packaging updates, or production changes. Product descriptions explain what is included in your order.
Authenticity & Independence
Are Football Store products official FIFA products?
No. Football Store is an independent football-inspired collector store. Unless clearly stated otherwise, our products are not affiliated with, licensed by, sponsored by, approved by, or endorsed by FIFA.
Are your products official World Cup merchandise?
Unless a product page clearly states that an item is officially licensed, our products should be understood as independent football-inspired collector products.
Are you connected with any football team, league, or federation?
No. Football Store is not officially connected with any football federation, tournament organizer, league, national team, club, player, sponsor, or brand.
For full details, please read our Independence Notice.
Orders & Payments
How do I place an order?
Choose your product or bundle, add it to cart, enter your shipping and billing details, select a payment method, and complete checkout.
You should receive an order confirmation email after placing your order.
Which payment methods do you accept?
Available payment methods are shown at checkout and may include card payments, PayPal, Shop Pay, digital wallets, or other supported payment options.
Is payment secure?
Yes. Our store is hosted through Shopify, and payments are processed through secure authorized payment providers. Football Store does not normally store your full card details.
Why was my payment declined?
Payments may be declined due to incorrect card details, billing address issues, insufficient funds, bank restrictions, international payment limits, failed authentication, or fraud-prevention checks.
Please contact your bank or try another payment method.
Can I change my order after placing it?
Contact us as soon as possible at support@thefootball.store. We will try to help, but changes cannot be guaranteed once the order has entered processing or fulfillment.
Can I cancel my order?
You may request cancellation before fulfillment begins. Once the order is processed, prepared, or shipped, cancellation may no longer be possible.
Shipping & Delivery
Do you offer free worldwide shipping?
Yes, we offer free worldwide shipping on eligible products unless stated otherwise on the product page or during checkout.
Which countries do you ship to?
We ship internationally where checkout is available. Shipping depends on carrier coverage, destination country, product availability, import rules, and local delivery conditions.
How long does order processing take?
Orders are usually processed before shipment. Processing time may vary due to stock availability, order volume, public holidays, address checks, or payment verification.
How long does delivery take?
Delivery time depends on your country, shipping carrier, customs, local postal services, holidays, and other delivery conditions. Any delivery estimate shown is an estimate, not a guaranteed date.
How do I track my order?
When tracking is available, you will receive a shipping confirmation email with a tracking number or tracking link after your order is dispatched.
Why is my tracking not updating?
Tracking may take time to update due to carrier scans, customs processing, local delivery transfer, public holidays, or tracking-system delays.
Will I pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, brokerage fees, or local import charges. These fees are the customer’s responsibility unless clearly stated otherwise at checkout.
What if I entered the wrong shipping address?
Contact us immediately at support@thefootball.store. We will try to update the address, but changes cannot be guaranteed after processing or shipment.
Packaging & Product Condition
How is my order packaged?
Orders are prepared with protective packaging to help collector products arrive safely.
What if my order arrives damaged?
Please contact us promptly at support@thefootball.store with your order number, photos of the product, packaging, shipping label, and a short explanation of the damage.
Do not discard the product or packaging until our support team reviews the claim.
What if an item or component is missing?
Email us with your order number, photos of everything received, packaging photos, and details of the missing item or component. Our team will review the issue and help with the next step.
Returns & Refunds
Can I return my order?
Eligible products may be returned according to our Return & Refund Policy. Items generally must be unused, complete, in original condition, and supported by proof of purchase.
Please contact us before sending anything back.
Can I return an assembled or used product?
Products that are assembled, used, damaged, altered, or incomplete may not qualify for a standard return unless they are defective or applicable consumer law requires otherwise.
Who pays for return shipping?
For change-of-mind returns, the customer may be responsible for return shipping. If the product is confirmed defective, incorrect, or damaged on arrival, we will review the case and provide the appropriate solution.
How long do refunds take?
Approved refunds are issued to the original payment method after the returned product is received and inspected. Your bank or payment provider may take additional time to post the refund.
Can I exchange a product?
Exchanges may be available depending on product condition, stock availability, destination, and return eligibility. Contact support before returning any product.
Customer Support
How can I contact Football Store?
You can contact us at:
Email: support@thefootball.store
Customer Care: +1 332 378 2549
What are your support hours?
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed
How quickly will I receive a response?
We aim to respond within one business day. Response times may be longer during holidays, promotions, launches, or high order volume.
What should I include when contacting support?
Please include your full name, order number, email used at checkout, a clear explanation of the issue, and photos or videos where needed.
Do not send your full card number, security code, or account password.
Where can I find your store policies?
You can find our key policies in the website footer, including:
- Privacy Policy
- Terms of Service
- Shipping Policy
- Return & Refund Policy
- Independence Notice
- Contact Us
Still Need Help?
Our customer-support team is ready to help with product questions, orders, shipping, tracking, damaged items, returns, and store policies.
Email us anytime at support@thefootball.store.
Football Store — Built for Fans. Designed for Collectors.