Returns & Refunds Policy
At Football Store, we want every customer to feel confident when shopping with us. If your order arrives damaged, defective, incorrect, or not as expected, you may request a return, replacement, exchange, or refund.
Return Window
You may request a return within 14 calendar days of the confirmed delivery date.
Return Eligibility
To qualify for a return, the product must be:
- Unused and in original condition
- Unassembled, if assembly is required
- Returned with all parts, accessories, and packaging
- Free from damage, wear, alteration, or missing components
- Supported by valid proof of purchase
Used, assembled, damaged, incomplete, custom, final-sale, or unauthorized returns may not be accepted.
How to Request a Return
Before sending anything back, contact us at:
Please include your full name, order number, email address, reason for return, and clear photos or videos if needed.
Do not send products back without approval. Our support team will provide return instructions and the correct return address.
Return Shipping
For standard change-of-mind returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
If the issue is due to a damaged, defective, incorrect, or missing product, we will review the case and provide an appropriate solution.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected.
Refunds are usually processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or with missing parts, contact us as soon as possible with photos of the product, packaging, and shipping label.
Depending on the issue, we may offer a replacement, replacement parts, refund, store credit, or another suitable solution.
Cancellations
Orders may be cancelled only if fulfillment has not started and the package has not been prepared or shipped.
Once an order has shipped, it cannot be cancelled, but you may request a return after delivery if eligible.
Contact Us
For returns, refunds, cancellations, damaged items, or order support, contact us:
Email: support@thefootball.store
Customer Care: +1 332 378 2549
Business Address: 322 Neptune Ave, Brooklyn, New York 11235-6029, United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Football Store — Built for Fans. Designed for Collectors.