Terms of Service

Last Updated: June 1, 2026

Overview

This website is operated by Football Store. Throughout the website, the terms “Football Store,” “we,” “us,” and “our” refer to Football Store.

Football Store offers this website, including all information, features, tools, products, and services made available through it, subject to your acceptance of these Terms of Service and all other policies referenced on our website.

By visiting our website, creating an account, placing an order, subscribing to communications, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers, account holders, contributors of content, and anyone who accesses or uses any part of the website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you must not use the website or purchase products from us.

Our online store is hosted through Shopify, which provides the ecommerce platform that enables us to offer and sell our products.

Section 1 — Eligibility and Online Store Terms

By using our website, you confirm that:

  • You are at least the age of majority in your state, province, or country of residence; or

  • You have permission from a parent or legal guardian to use the website; and

  • You have the legal capacity to enter into a binding agreement.

You may not use our website or products for an illegal, fraudulent, or unauthorized purpose.

You must not:

  • Violate applicable local, state, federal, national, or international laws

  • Infringe copyrights, trademarks, privacy rights, or other legal rights

  • Transmit viruses, malicious code, worms, or destructive technologies

  • Attempt to interfere with the security or operation of our website

  • Use our website to mislead, impersonate, defraud, or harm another person

A breach of these Terms may result in immediate restriction or termination of your access to our website and services.

Section 2 — General Conditions

We reserve the right to refuse or restrict service, cancel an order, suspend an account, or limit access to our website where reasonably necessary, including in cases involving:

  • Suspected fraud

  • Unauthorized payment activity

  • Abuse of our policies

  • Resale or commercial purchasing activity

  • Incorrect pricing or inventory information

  • Legal or regulatory requirements

  • Threats to the security of our website or customers

We will not unlawfully discriminate against customers when exercising these rights.

You agree not to reproduce, copy, duplicate, sell, resell, exploit, or commercially use any portion of our website or services without our prior written authorization.

Headings used in these Terms are provided for convenience and do not affect their interpretation.

Section 3 — Our Products and Independent Store Status

Football Store is an independent football-inspired collector store offering display pieces, match-style football products, collector bundles, and related fan merchandise.

Our products are intended primarily for:

  • Personal collection

  • Decorative display

  • Gifting

  • Football-themed rooms

  • Gaming spaces

  • Offices, desks, shelves, and studios

Unless expressly stated otherwise in a product listing, Football Store and its products are not affiliated with, licensed by, sponsored by, approved by, or endorsed by:

  • FIFA

  • Any football federation

  • Any tournament organizer

  • Any national team

  • Any football club

  • Any player

  • Any tournament sponsor

  • Any sporting-goods manufacturer

  • Any toy or construction-brick company

  • Any other third-party brand or rights holder

Third-party names, tournament references, logos, product names, and trademarks belong to their respective owners.

References to football championships, tournaments, teams, match culture, or the 2026 football season are used only to describe the inspiration, theme, compatibility, or context of independently offered collector products.

Nothing on our website should be interpreted as suggesting an official partnership unless we expressly state that such a partnership exists.

Section 4 — Accuracy of Website Information

We aim to ensure that the information displayed on our website is accurate, complete, and current.

However, information may occasionally contain:

  • Typographical errors

  • Pricing errors

  • Incorrect product descriptions

  • Incorrect availability information

  • Technical errors

  • Outdated promotional information

  • Inaccurate shipping estimates

  • Image or formatting errors

Website content is provided for general information and should not be relied upon as the sole basis for making decisions where more accurate or current information is reasonably required.

We reserve the right to correct, update, remove, or modify website content at any time.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer-protection law.

Section 5 — Product Descriptions and Images

We make reasonable efforts to describe and display our products accurately.

Product photographs, videos, mockups, renders, measurements, colors, packaging, textures, finishes, and other visual details are provided to help customers understand the product.

However:

  • Colors may appear differently depending on your screen

  • Product dimensions may have minor measurement variations

  • Packaging may change

  • Product appearance may vary slightly between production batches

  • Images may include props or backgrounds not included with the product

  • Display scale may appear different depending on photography and screen size

The exact contents of an order are determined by the product description and selected options shown at checkout.

Customers should review all available product descriptions, measurements, specifications, and included-item information before purchasing.

Section 6 — Product Availability

All products are subject to availability.

We may:

  • Limit the quantity available for purchase

  • Restrict sales to certain regions

  • Discontinue products

  • Introduce new versions

  • Modify packaging

  • Cancel orders for unavailable products

  • Restrict suspected reseller or distributor orders

Placing a product in your shopping cart does not reserve the product.

Collector availability, promotional offers, and stock levels may change without notice. Any limited-stock statement displayed on our website should reflect actual available inventory.

Section 7 — Prices, Discounts, and Promotions

Product prices are displayed in the currency selected or shown on our website.

Prices may change without notice. A price change will not normally affect an order that we have already accepted, except where:

  • The displayed price was clearly incorrect

  • A technical error occurred

  • Fraud or unauthorized activity is suspected

  • Applicable law permits the correction

Promotional prices, bundle savings, coupon codes, free-shipping offers, and other discounts may:

  • Be available for a limited time

  • Apply only to eligible products

  • Exclude previous purchases

  • Be limited to one use per customer

  • Be subject to stock availability

  • Not be combined with other offers unless stated otherwise

Discount comparisons and original-price claims are based on the pricing information displayed for the relevant products at the time the offer is published.

We may modify or withdraw a promotion where permitted by law.

Section 8 — Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms.

An order-confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted or shipped.

We may review an order for:

  • Payment authorization

  • Product availability

  • Shipping eligibility

  • Address accuracy

  • Fraud prevention

  • Quantity restrictions

  • Compliance with these Terms

An order is generally accepted when it enters fulfillment or when we send a shipping confirmation.

We reserve the right to decline, limit, or cancel an order before fulfillment where reasonably necessary.

If we cancel a paid order, we will issue a refund to the original payment method, subject to the processing times of your bank or payment provider.

Section 9 — Billing and Account Information

You agree to provide current, complete, and accurate information for all purchases.

This includes:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Other information reasonably required to process the order

You are responsible for reviewing your information before submitting an order.

Football Store is not responsible for delays, failed deliveries, or additional costs caused by information entered incorrectly by the customer.

Please contact us promptly if you discover an error. We cannot guarantee that information can be changed after an order has entered fulfillment.

You agree to update your customer account information when it changes.

Section 10 — Payments

Payments are processed through Shopify or authorized third-party payment providers.

Available payment methods may include credit or debit cards, digital wallets, PayPal, Shop Pay, or other methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method

  • The information provided is accurate

  • Sufficient funds or credit are available

  • The transaction is not fraudulent or unauthorized

Payment providers may perform fraud, identity, address, or authorization checks.

We do not generally store complete payment-card details. Payment information is handled by the payment processor according to its own terms, privacy policies, and security requirements.

Section 11 — Shipping and Delivery

Football Store currently offers free worldwide shipping on eligible featured products unless otherwise stated at checkout or on the applicable product page.

Orders are prepared after payment and order details have been confirmed.

Processing and delivery times may vary depending on:

  • Product availability

  • Destination country

  • Fulfillment location

  • Shipping carrier

  • Customs processing

  • Local postal services

  • Public holidays

  • Weather

  • Peak shopping periods

  • Events outside our reasonable control

Any delivery date or shipping estimate is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Tracking information will be provided when available after the order has shipped.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the package where required.

Additional details are provided in our separate Shipping Policy, which forms part of these Terms.

Section 12 — International Orders, Customs, and Import Charges

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Local taxes

  • Brokerage charges

  • Handling charges

  • Other government or carrier fees

Unless expressly stated otherwise during checkout, these charges are not included in the product price and remain the customer’s responsibility.

Football Store does not control customs decisions or the fees imposed by destination countries.

Customers are responsible for ensuring that ordered products can legally be imported into their destination.

Refusing to pay customs charges may result in the package being delayed, returned, abandoned, or destroyed. Any refund in such circumstances may be reduced by shipping, return, customs, storage, or other costs incurred by Football Store, where permitted by law.

Section 13 — Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

To be eligible for a standard return, products will generally need to:

  • Be returned within the period stated in our Return Policy

  • Be unused

  • Be in their original condition

  • Include original components and accessories

  • Be returned in suitable protective packaging

  • Include proof of purchase

Products that have been assembled, installed, used, damaged after delivery, altered, personalized, or returned incomplete may not qualify for a standard return unless they are defective or applicable law provides otherwise.

Customers must contact us before returning a product. Sending an item without receiving return instructions may delay or prevent processing.

Unless the product is defective, incorrect, or damaged on arrival, the customer may be responsible for return-shipping costs as described in our Return Policy.

Approved refunds are issued to the original payment method. Bank and payment-provider processing times are outside our control.

Nothing in these Terms limits mandatory rights available under applicable consumer-protection laws.

Section 14 — Order Cancellations

Cancellation requests should be submitted as soon as possible by contacting:

support@thefootball.store

We will make reasonable efforts to cancel an order that has not entered fulfillment.

However, cancellation is not guaranteed once:

  • The order has been processed

  • The shipping label has been created

  • The package has been prepared

  • The package has been transferred to a fulfillment provider or carrier

If an order has already shipped, the customer may need to follow the return process after delivery.

We do not apply an automatic cancellation fee unless such a fee is clearly disclosed before purchase and is permitted by applicable law.

Section 15 — Damaged, Defective, Incorrect, or Missing Products

Customers should inspect their order shortly after delivery.

If a product arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly at:

support@thefootball.store

Please provide:

  • Full name

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the external packaging

  • Photographs of the shipping label

  • Video evidence where reasonably necessary

Do not discard the product or packaging until our support team has reviewed the claim.

Depending on the circumstances, availability, applicable policy, and legal requirements, we may offer:

  • A replacement

  • Replacement parts

  • A refund

  • Store credit

  • Another appropriate resolution

Normal wear, accidental damage, misuse, unauthorized alterations, or damage occurring after delivery is not considered a delivery defect.

Section 16 — Lost or Delayed Shipments

A package is not automatically considered lost solely because delivery takes longer than originally estimated.

Before submitting a lost-package claim, customers should:

  • Review the tracking information

  • Check the shipping address

  • Check with household members or neighbors

  • Contact the local carrier where appropriate

  • Review any attempted-delivery notice

We may ask the carrier or fulfillment provider to investigate.

The available resolution will depend on tracking evidence, carrier findings, delivery confirmation, customer-provided information, and applicable law.

Football Store is not responsible for theft occurring after a carrier has correctly delivered a package to the address provided, except where applicable law provides otherwise.

Section 17 — Risk of Loss and Title

To the extent permitted by law, risk of loss transfers in accordance with the applicable shipping arrangement and consumer law.

Where mandatory consumer law requires Football Store to remain responsible until physical delivery to the customer or the customer’s designated recipient, those legal protections will apply.

Ownership of a product transfers only after full payment has been received and any applicable delivery requirements have been satisfied.

Section 18 — Customer Accounts

Certain website features may require or permit a customer account.

You are responsible for:

  • Keeping your password confidential

  • Restricting access to your device

  • Providing accurate account information

  • Notifying us about suspected unauthorized activity

You may not create an account using false information or impersonate another person.

We may suspend or close accounts that are fraudulent, abusive, unlawful, inactive, or in violation of these Terms.

Section 19 — Optional Tools and Third-Party Services

We may provide access to third-party tools, applications, payment methods, chat services, tracking services, social-media features, or integrations.

These services may be operated independently from Football Store.

Unless expressly stated otherwise, third-party services are provided on an “as available” basis and are governed by the provider’s own:

  • Terms

  • Privacy policies

  • Fees

  • Technical requirements

  • Service limitations

We are not responsible for a third party’s independent conduct, website availability, privacy practices, or service performance.

Use of third-party tools is at your discretion and subject to applicable law.

Section 20 — Third-Party Links

Our website may contain links to external websites, platforms, payment providers, social-media services, or other third-party resources.

A link does not automatically mean that we endorse, control, or accept responsibility for the third party.

Football Store is not responsible for:

  • Third-party website content

  • Third-party privacy practices

  • Third-party products

  • External transactions

  • Malware or security issues originating from an external website

  • Statements or claims made by third parties

Customers should review the relevant third party’s terms and privacy policy before interacting with it.

Section 21 — User Content, Reviews, and Feedback

You may be able to submit reviews, photographs, videos, comments, questions, ideas, suggestions, or other content.

You retain ownership of your original content. However, by submitting content to us, you grant Football Store a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, adapt, translate, and distribute that content for purposes connected with:

  • Operating the store

  • Customer support

  • Product improvement

  • Marketing

  • Advertising

  • Social media

  • Website presentation

This license applies only to the extent permitted by law and subject to our Privacy Policy.

You confirm that submitted content:

  • Is accurate and based on genuine experience where represented as a review

  • Does not violate another person’s rights

  • Is not defamatory, threatening, obscene, discriminatory, fraudulent, or unlawful

  • Does not contain malware or malicious code

  • Does not include private information you are not authorized to disclose

  • Does not mislead users about its origin

We may moderate, reject, or remove content that violates these Terms or applicable law.

We are not obligated to publish, compensate, or respond to every submission.

Section 22 — Intellectual Property

Unless otherwise stated, the Football Store website and its original content are owned by or licensed to Football Store.

Protected materials may include:

  • Website design

  • Written copy

  • Product descriptions

  • Store graphics

  • Original photographs

  • Videos

  • Layouts

  • Logos

  • Icons

  • Branding

  • Software

  • Promotional content

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, distribute, modify, scrape, sell, frame, or commercially exploit our content without prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

Section 23 — Personal Information

Your submission and our processing of personal information are governed by our Privacy Policy.

The Privacy Policy explains matters including:

  • Information we collect

  • How information is used

  • Shopify and payment processing

  • Cookies and analytics

  • Advertising technologies

  • International transfers

  • Data retention

  • Customer privacy rights

  • How to submit a privacy request

By using our website, you acknowledge that personal information will be handled as described in our Privacy Policy.

Section 24 — Errors, Inaccuracies, and Omissions

Occasionally, our website may contain errors relating to:

  • Product descriptions

  • Prices

  • Discounts

  • Promotions

  • Shipping charges

  • Delivery estimates

  • Product availability

  • Product specifications

  • Images

  • Inventory

We reserve the right to correct errors and update information.

Where permitted by law, we may cancel an order affected by an obvious pricing or inventory error, including after an order has been submitted.

If payment has already been collected for a canceled order, the relevant amount will be refunded to the original payment method.

Section 25 — Prohibited Uses

You may not use our website, content, or services:

  • For an unlawful or fraudulent purpose

  • To encourage unlawful activity

  • To infringe intellectual-property rights

  • To harass, abuse, threaten, or harm another person

  • To submit false or misleading information

  • To impersonate another person or organization

  • To upload malware or destructive code

  • To collect personal information without authorization

  • To spam, phish, pharm, pretext, scrape, crawl, or conduct unauthorized data extraction

  • To interfere with website security

  • To bypass access restrictions

  • To manipulate product reviews

  • To perform unauthorized automated purchasing

  • To place fraudulent chargebacks

  • To purchase products for unauthorized commercial resale

  • To disrupt the website or its users

We may restrict or terminate access for violating these rules.

Section 26 — Disclaimer of Warranties

We aim to provide a reliable and secure shopping experience, but we do not guarantee that the website will always be:

  • Uninterrupted

  • Error-free

  • Completely secure

  • Available in every location

  • Compatible with every device

  • Free from temporary technical problems

To the maximum extent permitted by law, the website is provided on an “as available” basis.

Products are provided subject to the descriptions, warranties, consumer guarantees, and remedies required by applicable law.

Nothing in these Terms excludes a warranty, guarantee, or consumer right that cannot legally be excluded.

Section 27 — Limitation of Liability

To the maximum extent permitted by applicable law, Football Store and its owners, employees, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.

This may include loss of profits, revenue, data, opportunity, or anticipated savings.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Fraud

  • Fraudulent misrepresentation

  • Willful misconduct

  • Gross negligence where it cannot be excluded

  • Death or personal injury caused by legally actionable negligence

  • Mandatory consumer guarantees

Section 28 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Football Store and its owners, employees, agents, contractors, licensors, and service providers from third-party claims arising directly from:

  • Your unlawful use of the website

  • Your material breach of these Terms

  • Your violation of another person’s rights

  • Content you submit

  • Fraudulent or malicious activity performed through your account

This section does not require consumers to indemnify Football Store for Football Store’s own unlawful conduct, negligence, or breach of mandatory legal obligations.

Section 29 — Force Majeure

Football Store will not be responsible for delay or failure caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Civil unrest

  • Government restrictions

  • Customs delays

  • Carrier disruptions

  • Labor disputes

  • Epidemics or pandemics

  • Internet or telecommunications failures

  • Cyberattacks

  • Power outages

  • Supply-chain interruptions

We will take reasonable steps to reduce the effects of such events and communicate material delays where practical.

Section 30 — Termination

These Terms remain effective until terminated by you or Football Store.

You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe that you have:

  • Violated these Terms

  • Engaged in fraud

  • Threatened website security

  • Abused another person

  • Violated applicable law

  • Created an unacceptable risk to Football Store or its customers

Termination does not remove obligations or liabilities that arose before termination, including outstanding payment responsibilities.

Provisions that should reasonably survive termination will remain effective.

Section 31 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in effect.

Section 32 — No Waiver

Failure by Football Store to enforce any provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only when provided in writing by an authorized representative of Football Store.

Section 33 — Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

  • Independence Notice

  • Other policies displayed on the website

constitute the entire agreement between you and Football Store regarding your use of our website and purchases from us.

They replace prior communications or agreements concerning the same subject matter.

Section 34 — Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

Football Store may transfer its rights and obligations as part of a merger, acquisition, restructuring, business sale, financing arrangement, or transfer of store ownership, subject to applicable law.

Section 35 — Governing Law and Jurisdiction

These Terms and any separate agreement through which we provide products or services will be governed by the laws of the State of New York, United States, without regard to conflict-of-law principles.

Subject to applicable law, disputes may be brought before the appropriate state or federal courts located in New York.

If you are a consumer residing outside New York, this section does not remove any mandatory consumer protections or legal rights available to you under the laws of your usual place of residence.

Before beginning formal legal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter directly.

Section 36 — Changes to These Terms

We may revise these Terms from time to time to reflect:

  • Changes to our products

  • Changes to store operations

  • Changes to Shopify features

  • Changes to payment or delivery services

  • Changes to legal requirements

  • Security improvements

  • New website features

Updated Terms become effective when published unless otherwise stated.

The “Last Updated” date at the top of this page identifies the latest revision.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

Changes will not retroactively remove rights that have already arisen under an accepted customer order.

Section 37 — Contact Information

Questions about these Terms, orders, returns, shipping, products, or customer service may be sent to:

Football Store

Email: support@thefootball.store
Customer Care: +1 332 378 2549

Business Address:
322 Neptune Ave
Brooklyn, New York 11235-6029
United States

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time
Saturday–Sunday: Closed

When contacting us about an order, please include your full name, order number, and the email address used during checkout.